Training Program Details

22553VIC Course in Public Sector Service Delivery

The 22553VIC Course in Public Sector Service Delivery is about communicating with service users to provide optimum public sector services. In this short course the focus will be on interacting with clients receiving public sector services, addressing client service needs and developing respectful relationships with clients.

To achieve a statement of attainment for 22553VIC Course in Public Sector Service Delivery, learners will be expected to demonstrate that they can:

  • work effectively in the public sector
  • contribute to health and safety of self and others
  • deliver and monitor service to clients
  • deal with conflict
  • conduct government service delivery interviews

22553VIC Course in Public Sector Service Delivery has five core units.

Unit of competencyNominal hours
BSBWHS201 Contribute to health and safety of self and others20
PSPGEN023 Deliver and monitor service to clients30
PSPGEN032 Deal with conflict30
PSPGSD003 Conduct government service delivery interviews30
VU22924 Work effectively in the public sector20
130
Dates
Days
Location

6 October 2021 to 15 December 2021

Wednesdays

Box Hill Institute

3 February 2022 to 7 April 2022

Wednesdays

Melbourne Polytechnic

4 February 2022 to 8 April 2022

Fridays

Box Hill Institute

22553VIC Course in Public Sector Service Delivery